Subscription & Connection Help

No email address is required. Create an account with a username and password. Follow the prompts in the user panel to set your login details, and store them securely. Use a password that you don’t use on other sites, ideally saved in a trusted password manager. After creating your account, make sure you can log in again before choosing a plan. Not needing an email address doesn’t mean your login details are disposable. If you can’t access your account later, use the help option shown in the panel. Never post your password or full subscription link in a public forum.

VPNCJ allows unlimited devices to be connected at the same time, so changing devices alone doesn’t require a new plan. Supported platforms include Windows / macOS / iOS / Android / Linux. Sign in to your existing account on the new device and check your plan status, then visit the downloads area for the client and subscription link for your platform. You may need to import the configuration separately on each device; connection status won’t sync automatically from your old device. Unlimited simultaneous devices doesn’t mean unlimited data, so check the plan’s data allowance and status in the panel.

Sign in to the panel and confirm that your subscription is active. In your client, open subscription or configuration management, select the VPNCJ profile, and update it. Return to the route list to check that it has refreshed, then select a route and reconnect. If the client says the link has expired, get the current subscription link from the panel instead of using an old address saved in a chat. If the update fails, keep the existing configuration and note the error rather than repeatedly deleting settings you may still need. Your subscription link is sensitive account information; hide the full address in troubleshooting screenshots.

Client downloads and subscription links are available in the user panel; sign in to access your subscription. In the downloads area, confirm your device platform and follow the panel instructions to find the relevant download and setup guide. Availability depends on your current plan and the information shown in the panel. The marketing site isn’t a download directory, and you should avoid files with the same name from unknown sources. If the client is already installed, check your existing configuration first; you don’t need to reinstall just to update a subscription. See our guides for the steps to install, import, and authorize the client. If something goes wrong, keep the exact error message for troubleshooting.

A connected status only means the client has established a connection; it doesn’t guarantee access to a particular website. Disconnect and make sure your local network can open familiar sites, then reconnect and test the browser and target app separately. If only one site fails, check the routing rules, exit region, and the site’s own status. If nothing loads, check whether another proxy tool is running or your system proxy still points to a client that’s been closed. Change one setting at a time and note the result to help distinguish local network issues from configuration problems.

Browsers and apps don’t always use the same network path. Some apps follow the system proxy, while others use their own connections or are set to connect directly by the client’s routing rules. Check the app’s rule and the current mode, then consult the client’s instructions to see whether you need to enable the system VPN or tunnel feature. After making a change, fully quit and reopen the app so it doesn’t keep using an old connection. Don’t assume every app is routed through the proxy just because your browser works, and don’t run multiple traffic-capture tools at once. For work devices, follow your organization’s device management requirements.

Check whether disconnections happen after the screen locks, the device sleeps, or the network changes. If so, review power-saving settings, background app permissions, and whether the client can reconnect automatically. On Android, check whether battery optimization restricts the client in the background. On desktop systems, make sure the local network has reconnected after waking before you connect again. Don’t disable all system security settings just to keep the client running in the background. Keep other settings unchanged and compare what happens during active use and after waking from sleep. If the issue persists, submit a ticket with your device platform, the client’s message, and the action that triggered the drop.

Sign in to the user panel and open the ticket area. Include your device platform, client name, selected region and route type, and the app or website you can’t access. Say whether the problem occurs while importing, connecting, or loading content, and whether it happens only on a particular network. Include the exact error message where possible. In screenshots, hide unnecessary personal information, passwords, sensitive payment details, and the full subscription link. A list of troubleshooting steps you’ve already tried is more useful than simply saying it doesn’t work. Don’t share a real subscription link as a public example, and avoid changing every setting while waiting for help.

First check whether the buffering is limited to the video platform or also affects other activity on your local network. Pause background downloads, check your Wi-Fi signal, and compare routes that match the platform’s regional requirements. You can compare IEPL dedicated routes, relay routes, or direct routes in the same region, but route type alone doesn’t guarantee playback quality. After switching, reopen the video so the app establishes a new connection. You can temporarily lower the video quality while troubleshooting to see whether buffering improves. Don’t judge a route only by how close its region is; peak-hour performance also depends on your local network, cross-border paths, and the platform’s content delivery.

These labels describe how a route is organized; they don’t indicate a fixed performance ranking across all networks. An IEPL dedicated route is one option to compare when you want a dedicated link. A relay uses an intermediary node, while a direct route is useful for comparison with other paths. Start with your use case and the exit region, then compare availability and stability using the same app under similar local network conditions. For work, focus on connection continuity; for video, check sustained playback; for everyday browsing, see whether pages load reliably. There’s no need to switch routes just for the label. Keeping a configuration that suits your use case makes issues easier to reproduce and troubleshoot.

VPNCJ covers 100+ countries / 220+ routes, but coverage doesn’t mean every platform is consistently available in every region. Streaming services and AI tools may also check your account region, exit IP address, payment region, and their own service availability. Check the platform’s regional requirements and choose a matching route. If you see a region-related message, distinguish a network connection issue from an account eligibility restriction. A route name alone doesn’t guarantee a dedicated IP, residential IP, or consistent access to a particular platform. Availability of content and tools depends on what the platform allows, and route use should follow its terms of service.

Some online services use your sign-in location, account settings, and session status to assess access. Frequent changes to your exit region can make an existing session inconsistent with your new network location and make troubleshooting harder. Check which regions the service supports, then stick with a route suited to your needs. If an issue arises, check the service status, account messages, and routing rules first. If you need to switch, save your work, close the app, and reconnect before reopening it. VPNCJ provides a network access path; it doesn’t replace the service’s account permissions, paid eligibility, or regional rules. A successful connection doesn’t guarantee access to every feature.

Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data packages: ¥158/300GB · ¥358/1000GB · ¥658/3000GB. Data packages don’t expire and can be used until depleted. Before choosing, consider how often you use the service and check your actual usage in the panel. If you use it regularly, compare the monthly plans; if your usage is intermittent, consider a data package. Don’t estimate long-term usage from a single viewing session or treat the number of devices as a data limit. Check the plans page for full pricing and terms, and confirm the plan details shown in the panel before choosing.

Monthly plan data resets each month on the day you subscribed. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Check the subscription details in your account panel for the reset date; don’t assume it resets at the start of the calendar month. Before upgrading, review your current plan, remaining status, and the new plan, then check the change details shown in the panel. Don’t assume the price difference adds a fixed amount of data or starts a full new billing period. Data packages work differently: they don’t expire and remain available until depleted. If the updated details don’t match your expectations, keep the order record and page message and contact support through a ticket.

We accept Alipay / WeChat Pay / USDT. Before paying, confirm the plan and amount on your order, then follow the current instructions in the user panel. If the status hasn’t updated after payment, return to the original order to check the result and make sure you’re signed in to the right account. Don’t pay again just because the page hasn’t changed yet. If the payment provider shows the payment as complete but the order still has an issue, submit the order details, payment method, and error message in a ticket, with sensitive credentials obscured. For USDT, carefully check the network and payment details shown in the panel. Don’t rely on an old screenshot or share complete payment credentials in a public forum.

VPNCJ offers a 60-day, no-questions-asked refund. To request one, sign in to the user panel, open the ticket area, and state that you’d like a refund, including the order details needed for verification. See the refund terms in the Terms of Service for eligibility details. You don’t need to invent a connection issue to request a refund, but you can describe any problems you actually experienced to help us check the service status. Follow up in the original ticket and provide any requested information. Never post your password or complete payment credentials on a public page. Refund progress is shared through the ticket; this help page makes no separate promises about processing times, additional compensation, or offers not listed in the terms.